There is some disagreement within the industry about the best method for cleaning air ducts. The two schools of thought are the “negative air” approach and the rotary brush and vacuum approach. We believe that both air duct cleaning methods can achieve great results in most situations when performed properly by competent technicians. However, our focus has always been on high quality residential service. The type of residential duct work commonly used in homes in the South poses unique challenges to duct cleaners because it is soft, flexible, and does not go in straight lines. Firms using the negative air approach are especially challenged by this type of duct work, as that process was originally designed to work well on the rigid metal duct work commonly found in the North and in large commercial buildings. The tools used to agitate the duct work in negative air cleaning are very difficult to get all the way into your duct work and can damage the lining of the ducts we find in most residences in the greater Jacksonville area.
I have used Waychoff a couple of times, they have always been prompt and very pleasant to deal with. However, my latest experience is the reason for this review. My a/c went out on Monday and, as usual, I called Waychoff. Wendall came to look at it and fix it. He told me the fan motor needed to be replaced, but I decided to wait. He was truly a joy to have in my house to fix my a/c. Well, on Tuesday, it went out again. As Wendall was off on Tuesday, I decided to wait until today for the unit to be repaired. Once again, he was a joy to have around - he is extremely personable, quick and efficient. Even the dogs loved him! Wendall is an asset to Waychoff!