Okay let me start by saying I went to Abaco air solely off of their Google reviews thinking that they're a trustworthy company. I called them out just to service my AC that was working fine but just wanted to make sure everything was good and clean before the hot summer and to give me correct measurements on the air filter I need for my AC unit which is an odd size. I paid a service fee then and he said everything was good except for a little dirt on the coil but nothing that had to be done right away. Soon after my AC was serviced the AC unit started acting up and wasn't cooling the house during the day. I contacted them a couple days later and they told me they've been having a lot of calls like this and that it's probably just because it's really hot and to just give it time. I said okay I'll call back in a couple days. I've called several times and they said to check this check that and I did everything they said and still continue to not cool down the house. So finally I get somebody back out today and they said the AC unit was froze up and that it was filthy dirty and needed to be clean and the freon need to be charged so not only did I have to pay another service fee I had to pay $350 to clean it $250 for Freon and $100 service fee mind you I just paid a service fee three weeks prior of $120. I feel like had it been serviced the first time correctly I wouldn't have had to pay the $250 freon and another $100 service fee not to mention my electricity bill is going to be extremely high because the AC has been running nonstop trying to cool the house down. I'm trying to do all this from a hospital that I've been in for the past seven weeks so I go on Google to find a trustworthy company thinking I found one and then this happens. I have other children at home and I'll be bringing my husband home from the hospital soon so I have to make sure that the house is cool. I had no choice but to pay it. I will never use Abaco again and will tell all my friends to stay clear of them. When I contacted them about what's happened all I get is it must have been a miscommunication. Well that miscommunication cost me well over $400 more then what I should've had to pay to begin with. I paid $120 the first time they came out and $695 today. That's a lot of money for somebody that hasn't worked in seven weeks and will be out for another 30 days and my husband hasn't work because he's in the hospital from a motorcycle accident and won't be able to work again for a long time if ever. I'm not trying to get the job done free but feel like I could've avoided the additional costs had it been done right the first time. It kinda makes me think they did something the first time to have to come back and charge me a ridiculous amount to fix it because they know people need their AC right now as hot as it is outside. Lesson learned I will never use Abaco again.
Remember; think about your air system as the lungs of your home. Then consider the type of company that you want to handle your home’s lungs and your indoor air quality within your home. Have the complete air system periodically inspected for contaminated duct work and have it properly maintained so your Heating and Air System can provide your family with good air quality for years to come. Qualified air duct cleaners will follow strict standards set by the National Air Duct Cleaners Association. Allowing an unqualified contractor to clean your ducts could be worse than not having them cleaned at all. More particles could be broken up and released into your home or your HVAC system could be damaged.
Knowing that your home is clean is a great feeling. Knowing that your home air is clean is an even better feeling. Having your air ducts cleaned regularly is key to making your home safer and more comfortable for you and your family. Since we breathe in around 10,000 liters of air a day, the quality of the air in our homes greatly affects our quality of life. So we mean business when we say that air-duct cleaning is a must. Air duct cleaning involves the general maintenance and washing of various heating and cooling system components, such as the supply and return air ducts of your system. It’s just a matter of time before HVAC components get contaminated with pollen, dust particles, mold (if moisture is present), and other debris. These can bring on allergy symptoms and affect your health in other negative ways, so make air-duct cleaning a priority for the healthiest home possible.
We had an appointment with a 2-hour window that Griffen Services made; No one came or called. We had to call their phone service to find out what was going on.I was told installers should be there. At the end of our conversation, the installers pulled up.We called Griffen Services 3 times throughout the day leaving messages with their phone service, We also called our sales person twice and left messages with no return calls. We decided not to use their services based on their customer care or lack of it. I would not refer anyone that values their time to Griffen Services.

Another valuable service that can be offered to you after the HVAC system has been cleaned is anti-microbial fogging. The name of this service is impressive, but the service itself is quite simple. A small chemical fogger is used to introduce chemicals into the ductwork system, chemicals that sanitize germs, bacteria and fungus. EPA-registered chemicals specifically for use in ductwork systems are available that do not require the evacuation of family members and pets from the occupied space while the chemical is being used. We simply add the liquid chemical to the fogger, and fog the supply ducts before replacing the registers. Then turn the central fan on, and fog through the return duct, with the HVAC system's fan helping to distribute the chemical throughout the system. The best news is that fogging can be repeated every 6 months, while system cleaning is at best required every couple of years. Antimicrobial fogging is a simple service that provides real benefits to our customers.

Over time, these contaminates build up inside your ductwork, making your system a breeding ground for mold spores, bacteria, fungus, mildew, and other microbes, which are then re-circulated through your home, impacting the health and comfort of your family. Those who suffer from allergies, asthma or other respiratory ailments, especially children and the elderly, are vulnerable to the effects of indoor air pollution.


There is some disagreement within the industry about the best method for cleaning air ducts.  The two schools of thought are the “negative air” approach and the rotary brush and vacuum approach.  We believe that both air duct cleaning methods can achieve great results in most situations when performed properly by competent technicians.  However, our focus has always been on high quality residential service.  The type of residential duct work commonly used in homes in the South poses unique challenges to duct cleaners because it is soft, flexible, and does not go in straight lines.  Firms using the negative air approach are especially challenged by this type of duct work, as that process was originally designed to work well on the rigid metal duct work commonly found in the North and in large commercial buildings.  The tools used to agitate the duct work in negative air cleaning are very difficult to get all the way into your duct work and can damage the lining of the ducts we find in most residences in the greater Jacksonville area.
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