Mike is an outstanding service Tech. Diagnosed my 30yr old a/c unit with a leaking evaporator coil. I made the choice to replace my old and tired A/C unit instead of repairing it. I Replaced it with a new 4 ton unit from ELITE A/C LLC. Best choice ever! Mike and Alex the installers were great. Very professional and knowledgeable. Answered all my questioned ask about set up and install. Highly recommend ELITE A/C LLC!
We had an appointment with a 2-hour window that Griffen Services made; No one came or called. We had to call their phone service to find out what was going on.I was told installers should be there. At the end of our conversation, the installers pulled up.We called Griffen Services 3 times throughout the day leaving messages with their phone service, We also called our sales person twice and left messages with no return calls. We decided not to use their services based on their customer care or lack of it. I would not refer anyone that values their time to Griffen Services.

A. First of all, be sure to be there when they do the job! We had our ducts cleaned and got robbed by one of the workers who thought we wouldn't miss a few "minor" personal items. But, even though they didn't believe us at first, we reported it to the police and the company and he got caught! Secondly, ask if they not only remove the vent covers but clean those too. Ask how they clean them and if they use their own cleaning supplies and take the vent covers outside to clean--not in your bathroom or kitchen sinks, using your personal towels. Ask if they clean up the lint that falls into the room with a vacuum cleaner. They should have a crew of at least two people to put the hose in and clean out the vents and one to clean the vent covers and the area around the vents where the lint falls. They should clean the air intake vents and cover also. Some try to sell you on cleaning out your actual AC/HVAC unit coils. I don't see the need for that, but if they insists it is needed, get them to show you the dirt in there that they will be cleaning out. If they can't show you, chances are they will not be able to get in there to clean it. They should change the air filter, but be sure they don't try to sell you some heavy-duty, life-time guarantee filter that supposedly never needs to be replaced. Those don't let enough air flow through. The medium grade ones changed every few months or so work the best. You can buy those at a home improvement store and change them out yourself during the year. Make sure that they don't damage your walls with their big machine, trying to get it down the hall and around corners. They damaged our walls, too and we had to have them plaster and paint it again. Just because the company has a nationally recognizeable name doesn't mean they will do the best job. Often these are owners who hire flunkies to do the work who are thieves and don't care. It would be better to get a local guy that has been doing it a long time and can furnish you with references of satisfied customers.
On the other hand there are a lot more duct cleaning business that will appropriately clean the air system and duct and make use of industrial damaging duct cleaning vacuums with a minimum of 2,000 CFMs of vacuum power and use correct agitating tools to move the contaminants within the duct to be recorded with HEPA filters and consisted of by the duct cleaning vacuum devices.
Good, genuine company with lots of experience! I used Elite AC to replace an old unit for my grandmothers house. I don't know much about air conditioning so it was good to work with a trustworthy company who matched our needs from a financial standpoint and installed the unit promptly so my grandmother didn't have to deal with the heat. I worked with Joey who explained our options and helped us make a quick and informed decision. My grandmother loved him and asks how he is doing still. I'm happy he took the time to help us and we will continue to use them for any of our AC needs.
Clean air ducts are an important component to having a clean home, and therefore it can be a great idea to clean your vent system.  For maintenance purposes, we recommend that your air duct and vent system be cleaned every 3-5 years, depending on a variety of factors including your personal preference, number of pets in the household, cleanliness of the household, and other activities that affect indoor air quality, such as smoking inside.  Air duct cleaning is also a good idea at the completion of a remodeling project, when moving into a new home, or if you experience increased allergies.
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